Return Policies :
- 100% Full Refund or Exchange within 7 days of delivery.
Delivered fast, fresh - guaranteed!
If you are not completely satisfied with the health of your bamboo, we offer a 100% full refund or replacement within 7 days. We also cover damaged items during transit and weather related circumstances such as snow related issues. We do reserve the right to delay your order during snow storms and will inform you as soon as possible.
We offer a wide variety of designs and arrangements year round. In some cases, we might not have immediate stock of your order. We will email you within 1 business day if there will any delay in shipping your order.
If you wish to return your product, you must first contact us via email and receive a "Return Authorization Email" from us that will serve as our contract agreement. Please include in the email your full order information and the reason for your return. We value 100% customer satisfaction and we will accomodate any reasonable circumstances.
ALL RETURNS MUST HAVE A "RETURN AUTHORIZATION EMAIL" FROM US.
Shipping Policies